Frequently Asked Questions

How can we help you?  Below you’ll find the answers to some of the more frequent questions that we get asked.  

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All your questions, answered

Laundry Jet commercial units are designed to handle heavy duty applications. These systems allow the transport of laundry over long distances (300m) as well as the ability to incorporate multiple Jet Pack devices for delivery to various laundry processing locations as needed for multiple large numbers of separate rooms. Contact us at sales@laundryjet.com.au to discuss commercial installation requirements for your powered laundry chute.30

Laundry Jet ports can be installed at any height to restrict access from very small children that might misuse the ports and we recommend 125cm. In addition the system is designed so that in the case that a toy or other item is stuck into the port it must always pass through a hard 90 degree vertical turn + incline to enter the system. Dense items do not have enough surface area to pass through the system and will simply remain at the entrance and the system will shut down until the item is removed. All other items that pass through the initial port and will simply move through the system and will be delivered to the laundry room. As with any appliance, you must always follow proper instructions and procedures when operating the Laundry Jet.

Laundry Jet was first invented with single storey homes in mind as without a second floor you can’t use gravity as is used in a traditional laundry chute! As it uses powerful airflow Laundry Jet can move clothes up down and around over large distances. So even if you have your Laundry room on the same floor as your bedrooms or bathrooms, or on the 10th floor of your hotel, or in your basement, or on the top floor of your multi level home, Laundry Jet will transport your items, no problem.

Yes, the Laundry Jet can work with multi and single storey homes no matter the floor location of the laundry room. Laundry can be transported up to 60m to the laundry room in almost any configuration for easy port access.

The laundry jet system is designed to keep items that will not pass through the entire system from successfully entering the system at the ports. If an item does get caught it simply restricts the suction in the system to any port located behind the blockage. Because of this it is easy to locate and remove blockages if one does occur. Blockages can be removed by snaking the system from the nearest port. (simple standard pipe unblocking snake device is available at time of purchase) However in 99 percent of the cases blockages can be cleared more easily by providing back pressure to the nearest port while the system is engaged, doubling the directional push force. (Port blower is also available at the time of purchase). As mentioned before this is very unlikely as proven by our 6 years in field testing but takes only minutes to clear if it does occur. Finally there is a “clear out cap” on the last “Y” connector (t the port furthest from the laundry room to allow a clear out without accessing the port if its necessary.

As the system is for transporting already dirty clothing they should all be getting washed on the other side.
However for an instance where something badly soiled smears the inside of the pipe the regular cleaning method
of running a 6” foam ball wrapped in a simple Clorex wipe through the system a few times from each port is the
standard cleaning practice. Or you can spray a towel with a cleaning solution and running it through the system
multiple times. You can snake the system also with other accessories and there is access from the first wye fitting
through a clean out port for more extensive cleaning.

Yes, the Laundry Jet can send clothing up, sideways and down from multiple locations as it does not require GRAVITY.

The Eco Laundry Jet unit has the option of up to 3 ports. The Laundry Jet Pro has the option of up to 6 ports and the top of the range Laundry Jet Plus can handle up to 8 ports.

The system is designed so that in the case that a toy or other item is stuck into the port it must always pass through a hard turn + incline to enter the system. Dense items do not have enough surface area to pass through the system and will simply remain at the entrance and the system will shut down until the item is removed.

The system is designed so that in the case that a toy or other item is stuck into the port it must always pass through a hard turn + incline to enter the system. Dense items do not have enough surface area to pass through the system and will simply remain at the entrance and the system will shut down until the item is removed.

No. Once the system detects no further items after 10-17 seconds (depends on length from furthest port to the laundry room) it will automatically shut down. In normal use the Laundry Jet will just be taking a few items at a time as you discard them so will never be running for extended periods.

Yes, the Laundry Jet can be installed where ever you do your laundry as long as there is access and a power outlet.

No, its power comes from the Laundry Jet unit.

The best location is either the furthest location from the laundry room or on the highest floor to minimize the back
and forth to the bedrooms.